Help center

How can we help?

Short answers to common questions. Pick a topic on the left.

Sharing & comments

What can I share?

What's on your mind. Difficult feelings, moments of struggle, things you can't say elsewhere, even small everyday things. This isn't a performance — you're not trying to go viral. Just honest.

Rough language is fine when it's honest. Venting about a boss or parent is fine. Working through grief in detail is fine. What's not OK: content that targets other people with hatred, encouragement of self-harm directed at others, or spam.

Why does my share need a moment before it appears?

Every share goes through moderation before publishing — usually under a second. This keeps the space safe for everyone. You'll see a "reviewing" state briefly; that's it.

My share got blocked. What happened?

Our moderation system flagged it — the message tells you which category (hate speech, harassment, self-harm promotion, spam). You can edit and try again, or if you believe it was a mistake, use the appeal button. A human reviews appeals within 48 hours.

Important distinction: language about your own pain ("I want to disappear", "I hate myself right now") is welcome here. That's not what moderation blocks — it might instead trigger our crisis support (see Safety & privacy).

What's the "I hear you" button?

A simple acknowledgment — someone read your share and wanted you to know. It's not a like. We don't show counts to anyone. There's no ranking, no popular-posts feed. When someone taps "I hear you", it just means: heard you.

Can I delete my share?

Yes — open the share and click the Delete button at the bottom. Any "I hear you" reactions on it are also removed.

How do comments work?

Same rules as shares — moderated before posting, supportive tone expected. Comments from verified counselors (when you've checked "Request expert response") appear with an Expert response badge and the counselor's specialty.

How do I report someone else's content?

Every share and comment (other than your own) has a small Report button. Pick a reason, add optional notes if you want. A moderator reviews and decides whether to remove it. The reported person doesn't see who reported them.

hearMeOut — a safe space where your voice matters