Help center

How can we help?

Short answers to common questions. Pick a topic on the left.

Your account

What do I need to sign up?

A pseudonym (we suggest one — you can change it), a password, and optionally a recovery email. The recovery email is only used if you forget your password. We don't email you for anything else — no marketing, no nudges, nothing.

I forgot my password

If you gave a recovery email at signup: click "Forgot your password?" on the login page. We'll email a reset link.

If you skipped the recovery email: contact us via the contact page with the last 4 digits of the card you used and the approximate date of your most recent payment. We'll manually help you regain access.

How do I change my password?

Use the "forgot password" flow above. Direct password-change UI lands in a future update; until then, the reset flow works for both scenarios.

Can I change my pseudonym?

Your pseudonym is what others see on your shares and in peer chats. You picked it at signup. For now it's sticky — if you really want to change it, contact us. (It's uncommon for users to ask, and changing pseudonyms mid-stream creates confusion in threads you've been part of.)

Subscription — how does it work?

Monthly subscription: ₹99 if you're in India, $5 USD elsewhere. Your currency is locked at your first successful payment — travel or a VPN won't re-price your active plan.

If a payment fails, you get a 7-day grace period while we retry. If it still fails after 7 days, your account is locked until you resubscribe. Your data (journals, shares, etc.) is preserved during a lapse — resubscribing gets you everything back.

What happens if I cancel?

Canceling stops future charges. Your access continues through the end of the period you paid for. After that, you're locked out until you resubscribe (your data stays).

I want to delete my account

Go to account deletion. We have a 7-day grace window during which you can change your mind. After that, deletion runs on three tiers:

  • Erased: your shares, journal, reactions you gave, peer matches, survey responses — all gone
  • Redacted: comments you left on other people's shares stay visible to them, but attributed to "a former member" instead of your pseudonym
  • Retained: payment records (required by tax/finance law), anonymized crisis-flag statistics (no link to you)
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